For example, Class executives wanted to ensure that their managers are good communicators. Here’s how they described “good” communication.
Managers Communicate Up and Down the Chain:
- Always have the knowledge and information to operate their groups well and in order to make the best decisions that are aligned with corporate objectives.
- Create and follow a communication plan for every major business decision.
- Use the full intellectual capital of the team by bringing questions and hard problems to their teams to brainstorm and develop ideas “what’s keeping us awake at night?”
- Question assumptions (why, what, etc.)
- Identify and help resolve conflict.
- Share messages about corporate strategy and plans — products, markets and revenue, etc. with their teams.
- Communicate early to senior management key issues that have high impact, positively or negatively (no surprises).